Refund policy

Posters are fragile products. We do our best to pack and ship every order carefully, but occasionally a poster may not arrive the way we would like. Below you can read how returns work and what we do in case of damage.

Returns (right of withdrawal)

You have a 14-day cooling-off period from the day you received your order. Within that period you can cancel your purchase without giving a reason. Report your return by e-mail to info@25artstreet.com, including your order number. You then have another 14 days to send the item back.

You may inspect the item as you would in a shop. Pack it well when returning it so it reaches us undamaged. If the item has been damaged or lost value through use or handling beyond what is necessary, we may deduct that loss in value from the refund.

Damage

Was your poster damaged in transit? Contact us at info@25artstreet.com. We usually reply within a few hours. Please send a photo of:

1. the damage to the poster;
2. the packaging;
3. the shipping label on the packaging.

Our shipments are insured. We assess the damage and in most cases send you a new poster free of charge.

Refund

We refund the purchase price, including the standard shipping costs you paid for the order, no later than 14 days after you reported your return, using your original payment method. We may withhold the refund until we have received the item or until you have shown that you have sent it back.

Cost of returning

The cost of sending the item back is at your expense. If you return only part of your order, we do not refund the original shipping costs.